Satisfaction Guarantee

We desire to serve our customers well and work diligently to do so. However, we understand that there can still be problems. To fulfill our desire and satisfy our customers, we offer the following guarantee:


If you are not satisfied with the lace we will either refund your money or exchange it with another spool of the same product.

You must contact us within 3 days of delivery by email or phone before you return the merchandise. Returns must be made within 15 days after the merchandise is received.

Returned merchandise will be inspected before a refund is issued and must be in near new condition.

Shipping and handling charges are not refundable.

Refunds will be paid using the original method by which they were received.